Shipping policy

 Shipping Policies:
We are currently shipping via Canadapost, Canpar, UPS, Fedex, Purolator, and ICS.  Manitoulin Transport for large freight (within Canada). Carriers for USA may differ and can change without notice.

Shipping rates are automatically calculated at checkout based on the contents of your shopping cart.  There are occasionally special offers that can earn you free shipping.  These offers will change without notice.  *Free shipping is not available for USA orders under any circumstances*

Our customer service staff are processing online orders Monday through Friday and aim to have processing and shipping completed within 24 hours (if items are instock). Orders ship Monday through Friday excluding holidays. Orders received after 2pm on Fridays and on Saturdays and Sundays will be processed on the following Monday or the next shipping weekday. 

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Shipping Times & Delivery Estimates

Once your order has shipped, you will receive a tracking number by email or SMS. You can use this tracking number to monitor your package and view the estimated delivery date directly on the applicable carrier's website.

The delivery times listed below are ESTIMATES ONLY for shipments within Canada. They are not guaranteed delivery times. Actual delivery times may vary depending on the carrier, destination, weather, seasonal volume, rural/remote delivery, service disruptions, or other circumstances beyond our control.

Once a package has been handed over to the shipping carrier, 3Ride Bicycle Co. has no control over the carrier's handling, transportation, or delivery schedule. We also do not have access to information beyond what is provided through the carrier's tracking system or website.

IMPORTANT — PLEASE READ DISCLAIMER:
All shipping times listed below are estimates and are NOT guaranteed. 3Ride Bicycle Co. does not provide refunds, credits, or reimbursements for freight/shipping charges due to carrier delays, missed estimated delivery dates, or other delays that occur after the package has been shipped. Carrier delays are outside of 3Ride Bicycle Co.'s control, and selecting a shipping service does not constitute a guaranteed delivery date.

Estimated Canadian Shipping Times

Region Estimated Regular Transit Time
Ontario 2-4 business days (approximately 4 days rural)
Quebec 3–5 business days (approximately 4 days rural)
Manitoba 2–5 business days (approximately 4 days rural)
BC / Alberta / Saskatchewan / New Brunswick 4–7 business days (approximately 6 days rural)
NWT / Yukon / Maritimes 5–11 business days (schedule dependent)
Nunavut 8–21 business days (schedule dependent)

Please allow additional time for rural, remote, and northern destinations. These estimates begin once the order has been shipped and are based on typical carrier transit times, not guaranteed delivery dates.

Please note: “Business days” refers to weekdays only and excludes weekends, statutory holidays, and the day the shipment is picked up. For shipping purposes, Day 1 is the first business day following the carrier’s pickup date.

Orders may require 1–2 business days for processing before shipment. Processing time is not included in the estimated shipping transit times listed above. Therefore, the total time from placing an order to delivery may be longer than the estimated transit time shown.

*USA/International Orders Please Note: Packages shipped outside of Canada DO NOT follow the above noted guidelines and are subject to extended times due to customs clearance (which can vary greatly in time). As a retailer, we do not have control over US Border Clearance time and the associated couriers that facilitate the clearance.

Our shipping policy does not include duties and taxes for USA. This means that the price you pay for shipping only covers the cost of transporting the item to your destination, and you, the buyer, will be responsible for any additional customs duties or import taxes levied by your country when the package arrives; these charges will need to be paid separately to the customs authority upon delivery.
Only the State, Province and Country can determine the costs of this, we are unable to determine this.

Restricted Brands: Not all brands can ship outside of Canadian borders and may have territorial restrictions.  Therefore 3ride is unable to ship all products outside of Canada due to contractual restrictions.

Alternate Couriers: Occasionally we need to choose an alternate shipping provider for your delivery. This could occur if an alternate provider can provide faster service or a lower rate for shipping your parcel. 

In-Store Pickup:
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call, email, or text you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store.

*FREE SHIPPING ADVERTISEMENT DISCLAIMER (Canada):

*Free shipping offers apply to orders shipped within eligible areas only, defined as  standard service areas. Deliveries to locations outside these standard service areas—including, but not limited to, remote, rural, northern, or extended service zones—are not eligible for free shipping.

If an order is placed for delivery to an address outside our standard service areas, additional shipping charges may apply. In such cases, we reserve the right to contact you with a revised shipping quote prior to processing your order.

*We reserve the right to modify or cancel free shipping promotions at any time without notice"

Questions? Send us an email:  sales@3ride.com