When shopping at 3RIDE, be confident in knowing that we will be happy to offer an exchange or refund on product(s) purchased from us. Details below:
•Online Returns & Exchanges:
Most items purchased at 3ride.com can be exchanged or returned for a refund.
Exceptions: All discounted/clearance items are FINAL SALE. Special orders are FINAL SALE.
•Car Racks are FINAL SALE (Due to public safety regulations).
•Child Carriers are FINAL SALE (Due to public safety regulations).
•Helmets are FINAL SALE (Due to public safety regulations and COVID protocols).
•Unassembled Complete Bikes are exchange only.
•Assembled bikes cannot be returned or exchanged.
•Scooters and skateboards cannot be returned or exchanged.
•Custom Wheels are always a final sale.
Instructions for online Returns & Exchanges:
Within 7 days of receiving your shipment, simply call our sales office at: 1-807-286-1793 or email us at firstname.lastname@example.org. One of our sales associates will give you a return authorization number (RA#). Then mail the item(s) back to us at customers expense, accompanied with original receipt and the return authorization number. All item(s) must be returned in its original packaging and 'brand-new', unopened and unused condition. Once we receive your returned item, we will contact you to complete the exchange or return. Shipping costs will only be refunded if the return is due to an error made by 3RIDE. For your own protection, we suggest customers use a delivery method that can be traced. 3RIDE cannot be held responsible for any returned item(s) that are lost in the mail. Returns after the 7 day grace period will not be accepted. To ensure your return is approved before mailing, please call for authorization. ***Please note that in cases where the product was shipped with free shipping, a re-stocking fee can be incurred in certain situations upon return.
The customer is responsible for shipping charges back to our Ontario Centre:
251 Red River Road, Unit 25
Thunder Bay, ON P7B 1A7
•In-Store Returns & Exchanges:
All items purchased in store, can be returned for a full refund within 7 days. An exchange can be done within 20 days.
You must have your original receipt in order to do so. All item(s) must be returned in its original 'brand-new' condition.
*All discounted items are FINAL SALE. Installed items are FINAL SALE. Complete Bikes are EXCHANGE ONLY. Custom Wheels are always a FINAL SALE.
*Please note in certain circumstances where a period of time has elapsed between credit card processing and a cancellation of an order, there could be a VISA/MC processing fee incurred. This is due to the fact that 3ride Sports Inc. incurs Shopify processing fees from our network and payments partners on all transactions at the time of sale. Our cancellation policy reflects that 3ride does not recoup these costs in full in instances of cancellations/refunds.
•Christmas Returns & Exchanges:
The time period for returns & exchanges will be extended during the Christmas season. Returns & exchanges will honored until December 31st. For online returns/exchanges: please contact 3RIDE before Dec 31. For instore returns/exchanges: please bring your item(s) into the store before Dec 31.