Refund policy

Online Returns & Exchanges:
Most items purchased at 3ride.com can be exchanged or returned for a refund.

Exceptions:
•All discounted/clearance items are FINAL SALE. 
•Car Racks are FINAL SALE (Due to public safety regulations).
•Child Carriers are FINAL SALE (Due to public safety regulations).
•Helmets are FINAL SALE (Due to public safety regulations).
•Unassembled Complete Bikes are exchange only or final sale if a sale item.
•Assembled bikes cannot be returned or exchanged. *See details below
•Scooters and skateboards cannot be returned or exchanged.
•Custom Wheels are final sale.

•Installed components final sale.

•Special Orders items are final sale.

Complete Bicycle Shop Policy

For the safety of our customers and in accordance with our quality assurance standards, all complete bicycles that have been assembled are considered final sale and are not eligible for return, exchange, or cancellation.

Once a bicycle has been unpackaged and assembled, adjusted, and prepared for delivery, we are unable to verify that it has not been ridden, altered, damaged, or subjected to conditions that could compromise its structural integrity or safe operation. Because bicycles are safety-critical products, we cannot resell or represent an assembled bicycle as new after it has left our possession.

This policy is also necessary to comply with our internal quality control procedures, product liability obligations, and commercial insurance requirements. Accepting returns or exchanges of assembled bicycles would expose both our customers and our business to potential safety risks and liability that cannot be adequately assessed after the bicycle has been delivered.

Customers are encouraged to carefully review product specifications, sizing information, and contact our team with any questions prior to placing an order. We are happy to assist in selecting the appropriate bicycle before purchase.

If you believe your bicycle has a manufacturing defect or was received in error, please contact us promptly so we can work with you and the manufacturer to resolve the issue.

Instructions for online Returns & Exchanges:
Within 7 days of receiving your shipment, simply call our sales office at: 1-807-286-1793 or email us at help@3ride.com. We will provide you with a return authorization number (RA#) if the order meets the requirements for return. The item(s) can then be mailed back to us at customers expense, accompanied with original receipt and the return authorization number. All item(s) must be returned in its original packaging and 'brand-new', unopened and unused condition. Once we receive your returned item, we will contact you to complete the exchange or return. Shipping costs will only be refunded if the return is due to an error made by 3RIDE. For your own protection, we suggest customers use a delivery method that can be traced. 3RIDE cannot be held responsible for any returned item(s) that are lost in the mail. Returns must be started within 7 days of receiving your package otherwise will not be accepted. To ensure your return is approved before mailing, please call for authorization.

***Please note that in cases where the product was shipped with free shipping, customer will be responsible for original freight cost. A re-stocking fee will also be incurred in certain situations upon return (dependent on the product).

The customer is responsible for shipping charges back to our 
Ontario Centre:

3ride Bicycle Co.
251 Red River Road, Unit 25
Thunder Bay, ON P7B 1A7

•In-Store Returns & Exchanges:
All items purchased in store, can be returned for a full refund within 7 days. An exchange can be done within 20 days.  You must have your original receipt in order to do so. All item(s) must be returned in its original 'brand-new' condition.

Seasonal Product ie. Xmas specific items such as Advent calendars are FINAL SALE

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@3ride.com.

•Online Order Cancellations:
*Please note in certain circumstances where a period of time has elapsed between credit card processing and a cancellation of an order, there could be a VISA/MC processing fee incurred (up to 10%). This is due to the fact that 3ride Sports Inc. incurs Shopify processing fees from our network and payments partners on all transactions at the time of sale. Our cancellation policy reflects that 3ride does not recoup these costs in full in instances of cancellations/refunds after an order is submitted.

•Christmas Returns & Exchanges:
The time period for returns & exchanges will be extended during the Christmas season. Returns & exchanges will honored until December 31st. For online returns/exchanges: please contact 3RIDE before Dec 31. For instore returns/exchanges: please bring your item(s) into the store before Dec 31.